Dell AppAssure Errors
Posted in Tech
Afternoon watch, 8 bells (4:26 pm)

I've been using AppAssure from Dell for a while now at work, and for the most part I have to say I'm really happy with it. Lately, though, I've been seeing errors on three of my servers that stop the backup process, saying "The scheduled transfer of 'incremental' … was ignored because the relevant transfer is running".

So I did what every sysadmin does, I googled the error message. It took me to this page that clearly states the error and three solutions: make sure the client is up to date, allow antivirus exceptions, and don't have an unreasonable backup schedule. Well, I checked all of those and confirmed they were not a problem, yet I still wasn't getting a backup.

So I did what every sysadmin does next, when things aren't making sense: I rebooted the client. That didn't work either. I then thought perhaps the server is the part that thinks the transfer is running. After rebooting the server (causing all the jobs to go on hold for about 15 minutes!), everything started transferring correctly.

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