Slime Warner Cable
First watch, 4 bells (10:12 pm)

I've been fighting a Time Warner Internet connection issue all evening. This was my connection speed and latency. I'm supposed to get about 2Mb up (that seems to be normal), but my download should be 15-20Mb (I pay about $80/month for that. Non-US readers rejoice in your superior connection). I had to break down and call them, then go through all the asinine stuff they talk you through ("unplug the cable feed and touch the center connector to discharge any static electricity" like it's not lightning-grounded at the demarc.). In the end, they wanted to schedule a tech to come out on Thursday to take a look at it. Thursday!

We had an extended power outage this afternoon (about an hour) thanks to someone's tent. Routers, switches, etc don't do well when they don't have power. Or when it's interrupted.

I could almost hear the tech sigh when I told him I work in IT and troubleshot all my equipment. They probably hear that all the time from people that don't know much about networking. Still, I was polite and did everything they asked. I told them out of most of the area customers I would be one of the first to notice an issue like this. They still never believe me. It took them over a year to fix a reverse DNS issue they had in my area, I never could get to the right person to tell them what was going on.

I would have plugged my own spare cable modem in to try it, but their network won't allow traffic until someone programs the new device's MAC address into their system. (Why??)

Anyway, at the end of the phone call, nearly an hour later, the connection starts improving. All of a sudden My latency is down into the 20ms range and down-band is up to about 10Mb.

So I told the tech (who heartily agreed) that there was no point scheduling someone to come out 2 1/2 days from now to look at a connection problem that someone is probably working on right now (although their system showed no issues anywhere in my area!). I would monitor the connection and call back tomorrow if the speed was still slow. I have an open case now, which in theory should speed up the troubleshooting process.

Still, there are much more entertaining ways I could have spent my evening.

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